Our vendor offers a one man and a two-man direct home delivery service.
All direct home delivery orders will be booked in directly with the customer by the delivery department of our vendor, and we aim to give as much notice as possible, with 3 days being the minimum.
Customers will be contacted a maximum of 3 times to arrange the delivery.
Answerphone messages will be left when available.
You will have up to 5 days to get back in touch to arrange the delivery.
If, after 5 days, the customer has not been back in touch retailers will be contacted to advise the order has been cancelled.
The customer will be contacted by phone and will be advised of a delivery date with an all-day slot of 8AM – 4PM.
We also offer the facility to call the customer an hour to half an hour before delivery is due if this is required.
Please note that all deliveries made on our direct home delivery service, does NOT include any unpacking, assembly, or removal of packaging.
To protect the safety of your customer’s goods, it is compulsory all deliveries are to be signed for.
If for any reason you are not at the delivery address within the time slot confirmed, our driver
may, for your convenience, attempt to leave the parcel with a neighbour to avoid disappointment however we CANNOT leave the item in a safe place e.g. garages, sheds or porches.
Read our SHIPPING POLICY here.
